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Guest Reviews

What our guests are saying

At Marquis Reforma Hotel & Spa, we’re proud of the awards and accolades we’ve earned for our guest service. But we take even greater pride in what those who know us say about their experience at our hotel. If you’re considering a stay at Mexico City’s finest address, we welcome you to experience our five-star hotel through the eyes of your fellow travelers by reading the guest reviews below. 

Excellent service at the Hotel Marquis Reforma

Incredible hosedaje experience that is offered in the Marquis Reforma. From the airport service at a good price to the attention of the staff towards the guests it was excellent. Speaking of the facilities, apart from being first they have a great view and a restaurant with a terrace that makes the stay very comfortable without mentioning the spa and gym for those who stay.

- Jean Paul 2019-01-01

Wonderful spa in Mexico City

Great hotel in Paseo de la Reforma, well located, near ​​Polanco, very close to the also great hotel st.Regis. I liked it, comfortable rooms. Enjoy a junior suite with lounge. Very good restaurants, the Spanish restaurant called Canario spectacular. 

It has good details, for example there are fresh apples on each floor and hallway every day. Complimentary daily water in the rooms ... What has caught my attention especially is the SPA, very good standard and staffed with a staff first, the wonderful massages. Tambien also has a large gym and heated pool. I would repeat without a doubt

- Kelly Brenda 2019-01-03


It was a splendid experience to stay at the Hotel Marquís Reforma, the excellent room in comfort, the attention of the staff, friendly and professional. The food in the restaurant "La cuchara de San Sebastián, the best we have in Mexico.

- Cy Rill 2019-01-06


The attention and service in the hotel and its restaurants is very good! The food is good and enough but desserts are delicious! No doubt you have to try them! 

The rooms are small but very comfortable.

- Marie Leon 2019-01-16


A very quiet and perfect hotel to be able to rest and have a few days of relaxation, the staff extremely attentive to the needs, in addition an excellent meal, highly recommended to stay in and be able to spend a few days in the city.

- Jerome Guillau 2019-01-17

Excellent Hotel to rest and relax

I love the Hotel, the people who work there are very kind and always attentive to your requests, just stay for the weekend, use a package that includes lodging and massages in the SPA. From the reservation both lodging and massages were very useful to guide me in what to choose and what suits me according to my needs. The suite that I touch with a view of Paseo de la Reforma on the 10th floor, very clean and spacious. I really marveled at the service. Obviously I will return to stay here and when I can I will visit the SPA which is magnificent.

- Noé Marquez 2019-01-25

Event Development

Accompany them with a business event and we absolutely loved all the logistics, the attention of the captain, waiters, our banquet attendant. The living room was sober and elegant, spacious and comfortable for our guests. Additionally, they gave us all the attention before, during and after the event. Finally, the menu for breakfast was exceptional, all fresh, hot and with excellent presentation. 

We are very satisfied. We hope to carry out other events very soon with them.

- Kris Tauff 2019-01-26

Very cozy stay, excellent option

I want to share my experience in this hotel where I stayed for about 15 days, the location of the hotel is perfect, it is very central and accessible to see the city, although it seems a bit old, the service is excellent, in my stay the staff of the Hotel was very cordial, since once installed in the room on the 8th floor they attended me opportunely, since we came from the trip very exhausted, we requested by phone service to the room where the Patricia Patricia who took the order, very attentive and helpful True, he recommended me a glass of wine since the drink he requested was not available at the time and the complements were excellent, the young waiter Toño, who also seemed very kind and helpful at all times, made us feel very comfortable during our stay. comfortable.Without a doubt on our next visit we will stay again at this hotel.

- Melody Music 2019-01-27

Congratulations and comments


I was at the hotel since last week and I want to congratulate the staff of the hotel in general and especially the service of Room Service since they have a timely and excellent service, very good suggestions in their calls and a great attitude. The bad point is that being a big hotel it looks a bit sloppy. Congratulations, I was very comfortable and if I recommend it widely.

- Carlota Luppa 2019-01-29

Excellent option for events

It is a great option for events and conferences, the staff is very attentive and friendly always with a smile, very good restaurants and facilities in addition to the privileged location in Reforma, I highly recommend it.

- Kim Flower 2019-01-30


Exceeded expectations, fantastic hotel, very good quality services, attention from the staff, excellent facilities and an unbeatable location. The apartment has the best services. Great variety inside the restaurant.

- Peter Pan 2019-02-05

Excellent place

I loved the attention, the facilities and the cleanliness. Also the treatment of the staff. The food of the restaurants is delicious and is very well located in the downtown area of ​​Mexico City on the iconic avenue of Paseo de la Reforma.

- George Wash 2019-02-06

Banquets and Events

Excellent service, everything was very professional, I like the events that take place in their rooms, the captain very friendly and the waiters always so attentive. The food is very good with variety and the best desserts.

- Pablo Riggiani 2019-02-09

very good place with excellent service

Great Hotel, very comfortable, spacious rooms, well equipped, good beds, with two restaurants where you can eat well, good breakfast and excellent service of all the staff, reception, breakfast, concierge, restaurants, etc. They know perfectly how to make the guest feel good. I only have to criticize that they have internet payment, not included in the price. Outside of this last one a great hotel where a lot of the palms are taken by their staff.

- Miguel Sanchez 2019-02-11

Comfort and good taste

Excellent hotel to relax, very tasteful and extremely comfortable. The treatment of the excellent staff, polite, helpful and very friendly. It has a very good location, in the heart of Mexico City.

- Francine Lakiche 2019-02-20

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